App brings together three masters in turning theory into reality, who between them have over 75 years experience in doing just that in a Blue Chip environment. They boast over 40 years combined experience in Training , Developing and Coaching people in a fast-moving, competitive, sales environment. They are as adept at breathing life into “off the shelf” material as they are at creating memorable and behaviour-changing “bespoke” events, having been integral in designing award winning training for a major Blue Chip .

Talk to us today, about……..

SALES
We are experts at converting “order takers” into “sales makers”, and using simple selling techniques to deliver hard, quantifiable results, even within a regulated environment. We can deliver a real improvement in your bottom line allied to a leap in customer satisfaction and propensity to buy in the future.

SERVICE
Drawing on years of practical experience immersed in a Blue Chip, face to face, service environment, with demanding customers and a high level of customer expectation, we are masters at effective complaint handling to turn unhappy customers into fans. We can align staff values with company values, thereby empowering staff to deliver ABCD service – Above and Beyond the Call of Duty.

COACHING AND MENTORING
Outstanding coaching practitioners and practical mentors, we enable both business and individuals to grow. Our skills continue to be honed from current assignments within a large organisation, the SME environment, for the Prince’s Trust and within Education.

CHANGE
Expertise in designing and implementing Change has accumulated over time; crucial to the implementation of successful change is handling the impact on personnel, communicating clearly and timely and mitigating potential PR issues . We understand the Emotional Loop and can guide all concerned through the stages

TEAM-WORKING/TEAMBUILDING
We have all run top performing sales teams and are both qualified and adept in recruitment, assessment and selection. Our expertise in motivating individuals, creating great team dynamics and establishing long lasting team momentum is second to none.

PERFORMANCE MANAGEMENT
Masters in assessing individual performance, motivation and goal setting, monitoring and evaluation, we understand what really drives your people, and can establish frame-works, where there are none, to help you do the same. We are clear in managing staff expectations; where we believe they are in the wrong position, we coach and implement appropriate exit procedures.

SALES MANAGEMENT
Successful sales teams require superb leadership and the appropriate use of a range of sales management skills and approaches. We have all led very successful teams with a proven track record and we are brilliant at developing people, as well as creating systems and processes, to ensure the culture is right to enable delivery beyond target.

NEGOTIATION SKILLS
Our Negotiating Skills have been honed from operating in a testing, tough-negotiating marketplace. Adept at negotiating both internally with colleagues and externally with suppliers and customers, we can impart the confidence to deliver a win/win outcome.